Refund & Return Policy
OAZA by Twisted By Jealee
Website: Twistedbyjealee.org
Email: tbj.oaza@gmail.com
Thank you for supporting OAZA by Twisted By Jealee. Because we offer handmade, custom, digital, and physical products, our return and refund policies vary depending on the type of purchase.
Please read this policy before placing an order.
1. General Return Policy
We want you to be happy with your purchase. If you have a concern about an order, please contact us at tbj.oaza@gmail.com within 14 days of receiving your order.
Eligible physical products may be returned within 14 days when they are:
- Unused
- Unworn
- In their original condition
- Free from damage caused after delivery
- Returned with original packaging and accessories when applicable
Please contact us before returning any item. We will provide return instructions if your return is approved.
Items returned without prior approval may not be accepted.
2. 14-Day Return Period
Eligible ready-made physical products may be returned within 14 days from the date of delivery.
The return request must be made within the 14-day period.
After the 14-day return period has passed, the purchase is considered final sale unless the item is defective, damaged during shipping, or another remedy is required by applicable law.
3. Items That Are Not Eligible for Return
The following items are final sale and are not eligible for return or refund:
Custom & Personalized Products
- Custom crochet creations
- Custom jewelry
- Personalized handmade items
- Personalized gifts
- Custom keepsakes
- Memory bears
- Other commissioned creations
Digital Products
- Ebooks
- Planners
- Printable guides
- Digital workbooks
- Digital downloads
- Meditation downloads
- Music or audio downloads
- Digital courses
- Other downloadable products
Because digital products may be accessed or downloaded immediately, we generally cannot accept returns or provide refunds after purchase, except where required by applicable law.
Other Final-Sale Items
Products specifically identified as Final Sale, clearance items, or other products with a final-sale designation at the time of purchase are not eligible for return unless required by applicable law.
4. Custom Orders
Custom-made products are created specifically for each customer and are non-refundable and non-returnable once production has begun.
Please carefully review your custom order details, including colors, sizes, materials, personalization, and design choices before approving your project.
If an item contains an error made by OAZA by Twisted By Jealee, please contact us so we can review the situation and determine an appropriate resolution.
5. Memory Bears & Keepsakes
Memory bears and other keepsake creations are custom, personalized products made from materials supplied by the customer.
Because these creations are individually designed and made specifically for you, memory bears and custom keepsakes are non-refundable and non-returnable.
We understand that clothing and other materials provided for these projects may have significant sentimental value. We will take reasonable care when handling customer-supplied materials.
Please contact us before sending any personal materials so that we can discuss your project and provide instructions.
6. Custom Crochet
Custom crochet creations are individually made for each customer and are non-refundable and non-returnable.
If there is an issue resulting from an error on our part, please contact us so we can review the situation.
7. Digital Products & Downloads
All digital products are non-refundable and non-returnable after purchase or download, except where required by applicable law.
If you experience a technical problem accessing a digital product, please contact us at tbj.oaza@gmail.com and we will do our best to assist you.
8. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us at tbj.oaza@gmail.com as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the packaging when applicable
We will review the situation and determine an appropriate resolution, which may include a replacement, repair, store credit, or refund when appropriate.
Please do not return a damaged or incorrect item unless we provide return instructions.
9. Exchanges
Because many OAZA products are handmade or available in limited quantities, exchanges may not always be possible.
If you would like to request an exchange for an eligible physical product, please contact us within 14 days of delivery.
Exchanges are subject to product availability and approval.
10. Return Shipping
Customers are generally responsible for return shipping costs on eligible returns.
If the item was damaged, defective, or incorrectly shipped, OAZA by Twisted By Jealee may provide an appropriate resolution, which may include reimbursement of reasonable return shipping costs.
11. Refunds
Once an approved return is received and inspected, we will determine whether the item qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
Your financial institution or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are generally non-refundable unless the order was shipped incorrectly, the item was defective or damaged, or otherwise required by applicable law.
12. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee that an order can be canceled once it has entered processing, production, or shipping.
Custom orders may not be canceled once production has begun.
13. Services & Appointments
Reiki, sound healing, workshops, courses, retreats, and other scheduled services may have cancellation and refund requirements specific to the service.
Any cancellation or refund terms provided when booking a service will apply.
Please contact us as soon as possible if you need to cancel or reschedule an appointment.
14. Refused or Undeliverable Packages
Customers are responsible for providing an accurate shipping address at checkout.
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to retrieve the package, additional shipping charges may apply before the order can be resent.
15. How to Request a Return
To request a return, email:
Please include:
- Your name
- Order number
- Date of purchase
- Product purchased
- Reason for the return
- Photographs, when applicable
Remember, return requests must be submitted within 14 days of delivery for eligible physical products.
Do not mail an item back without first contacting us.
16. Legal Rights
Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.
17. Changes to This Policy
OAZA by Twisted By Jealee may update this Refund & Return Policy from time to time.
Any changes will be posted on this page with an updated effective date when appropriate.
Contact
OAZA by Twisted By Jealee
Website: Twistedbyjealee.org
Email: tbj.oaza@gmail.com
Thank you for supporting handmade work and the small business behind OAZA.
Nourish • Restore • Create • Remember • Grow