Shipping Policy
OAZA by Twisted By Jealee
Website: Twistedbyjealee.org
Email: tbj.oaza@gmail.com
Thank you for shopping with OAZA by Twisted By Jealee. We carefully prepare and package each order so your handmade and thoughtfully selected items arrive safely.
Please review the following shipping information before placing your order.
1. Order Processing
Orders are generally processed after payment has been successfully received.
Because many OAZA products are handmade, processing times may vary depending on the product, order volume, availability of materials, and whether an item is custom-made.
Ready-made products will generally be prepared for shipment as soon as reasonably possible.
Custom orders may require additional processing time. Estimated production times will be discussed or provided when the custom order is placed.
2. Shipping Time
Shipping time begins after your order has been processed and shipped.
Delivery times are estimates and are not guaranteed.
Once an order has been shipped, delivery time may be affected by the shipping carrier, weather, holidays, destination, or other circumstances outside of our control.
You will receive tracking information when tracking is available for your shipment.
3. Shipping Charges
Shipping charges are calculated based on the applicable order, destination, package size, weight, and shipping method selected at checkout.
The available shipping options and applicable charges will be displayed during checkout when available.
4. Shipping Address
Please carefully review your shipping address before completing your order.
OAZA by Twisted By Jealee is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.
If you realize that your shipping information is incorrect, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
5. Tracking Information
When tracking is available, tracking information will be provided after your order has shipped.
Please allow some time for the carrier’s tracking system to update after the package has been accepted by the carrier.
Once a package has been transferred to the shipping carrier, delivery is subject to the carrier’s handling and delivery policies.
6. Lost, Delayed, or Stolen Packages
OAZA by Twisted By Jealee is not responsible for delays caused by shipping carriers, weather, natural disasters, holidays, incorrect addresses, or other circumstances outside of our control.
If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location and contact the shipping carrier.
If you continue to have difficulty locating your package, contact us at tbj.oaza@gmail.com and we will do our best to assist you.
7. Damaged Packages
Please inspect your package when it arrives.
If your order appears to have been damaged during shipping, please take photographs of:
- The outside of the package
- Any visible shipping damage
- The packaging materials
- The damaged product
Contact us at tbj.oaza@gmail.com as soon as possible.
Please retain the original packaging until the issue has been resolved, as it may be needed for a shipping claim.
8. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us at tbj.oaza@gmail.com.
Please include your order number and a description of the issue.
We will review the order and work with you to determine an appropriate resolution.
9. Custom Orders
Custom products may require additional processing time because they are created specifically for each customer.
This may include:
- Custom crochet
- Memory bears
- Keepsakes
- Personalized jewelry
- Custom gifts
- Other specially commissioned creations
Estimated production and shipping timelines may be discussed before a custom order is finalized.
Please allow additional time for custom creations.
10. Memory Bears & Customer-Supplied Materials
Customers sending clothing or other materials to OAZA for a memory bear or keepsake project are responsible for properly packaging those materials for shipment.
Please contact us before sending personal materials so that you can receive the appropriate shipping instructions.
We recommend keeping photographs or other records of sentimental items before shipping them.
11. Multiple Items in One Order
If an order contains multiple products with different processing times, the order may be shipped together or in separate packages depending on availability and fulfillment requirements.
If separate shipments are necessary, applicable shipping arrangements may vary.
12. Digital Products
Digital products do not require physical shipping.
After completing a qualifying purchase, digital products such as ebooks, planners, printable guides, meditation downloads, and other digital materials may be delivered electronically or made available for download.
Please refer to the product information provided at checkout for delivery details.
13. Shipping Outside the United States
International shipping availability may vary by product and destination.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
OAZA by Twisted By Jealee is not responsible for delays caused by customs or international authorities.
14. Refused or Undeliverable Packages
If a package is returned to us because it was refused, the address was incorrect or incomplete, or the package was not retrieved, additional shipping charges may apply if the customer requests that the order be shipped again.
Any refund for an undeliverable or refused package will be handled according to our Refund & Return Policy.
15. Shipping Questions
If you have a question about the shipping of your order, please contact:
OAZA by Twisted By Jealee
Email: tbj.oaza@gmail.com
Please include your order number whenever possible so we can assist you more efficiently.
16. Policy Changes
OAZA by Twisted By Jealee may update this Shipping Policy as our products, shipping methods, carriers, or business practices change.
Any updates will be posted on this page.
Thank You
Thank you for choosing OAZA by Twisted By Jealee and supporting handmade, small-business creations.
We appreciate every order and the opportunity to create something meaningful for you.
Nourish • Restore • Create • Remember • Grow